WARRANTY AND RETURN POLICY AT DRSTEPALIGN

At DrStepAlign, we are committed to providing the best shopping experience for our customers. To ensure your rights, we have a clear and transparent warranty and return policy as follows:

1. Warranty Conditions

• Products are eligible for warranty under the following conditions:
  • Manufacturing defects.
  • The product is within the warranty period (as specified for each product).
  • The product retains its warranty seal and valid proof of purchase.

Note: Warranty is not applicable for damages caused by misuse, external impacts (e.g., drops, scratches, water damage), or unauthorized repairs.

2. Return Conditions

• Products can be returned within 7 days from the date of receipt if the following conditions are met:
  • The product has technical defects or was delivered incorrectly (e.g., wrong color, size, or model).
  • The product is unused, intact, and includes all original packaging and accessories.
  • The customer provides the purchase receipt or order confirmation details.

Returns are not applicable for items listed as non-returnable (if any).

3. Return Process

1. Contact DrStepAlign:
   • Reach out via Hotline: 0.7777.246.79 or email drstepalign@gmail.com.
   • Provide your order details, photos of the product, and the reason for the return.
2. Request Confirmation:
   • Our customer support team will review and confirm your return request within 2-3 business days.
3. Send the Product:
   • Ship the product to the designated warranty/return center provided.
4. Complete the Return:
   • Once the product is inspected, we will either issue a replacement or process a refund as agreed upon.

4. Return Shipping Fees

• For manufacturer defects or incorrect orders: DrStepAlign will cover all shipping costs.
• For returns not caused by manufacturer defects: Customers are responsible for the shipping fees (if applicable).

5. Customer Support

For any questions about warranty and returns, please contact:

• Hotline: 0.7777.246.79
• Email: drstepalign@gmail.com
• Support Hours: 8:00 AM – 8:00 PM (Daily).

DrStepAlign is always here to listen and support you, ensuring maximum satisfaction. Thank you for trusting and choosing our products!